specifications .)
z
Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
Wrinkles or creases
z
Ensure that the paper is loaded properly.
z
Check the paper type and quality. (See Print media
specifications .)
z
Turn the stack of paper over in the tray. Also try rotating the
paper 180° in the tray.
Back of printouts are dirty
Check for leaking toner. Clean the inside of the machine. (See
Cleaning the inside
.)
Solid Color or Black pages
z
The toner cartridge may not be installed properly. Remove
the cartridge and reinsert it.
z
The toner cartridge may be defective. Remove the toner
cartridge and install a new one. (See Replacing the toner
cartridge.)
z
The machine may require repair. Contact a service
representative.
Loose toner
z
Clean the inside of the machine. (See Cleaning the inside.)
z
Check the paper type and quality. (See Print media
specifications .)
z
Remove the toner cartridge and then, install a new one. (See
Replacing the toner cartridge
.)
z
If the problem persists, the machine may require repair.
Contact a service representative.
Character Voids
Character voids are white areas within parts of characters that
should be solid black:
z
If you are using transparencies, try another type of
transparency. Because of the composition of transparencies,
some character voids are normal.
z
You may be printing on the wrong surface of the paper.
Remove the paper and turn it around.
z
The paper may not meet paper specifications. (See Print
media specifications .)
Horizontal stripes
If horizontally aligned black streaks or smears appear:
z
The toner cartridge may be installed improperly. Remove the
cartridge and reinsert it.
z
The toner cartridge may be defective. Remove the toner
cartridge and install a new one. (See Replacing the toner
cartridge.)
z
If the problem persists, the machine may require repair.
Contact a service representative.
Curl If the printed paper is curled or paper does not feed into the
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