Muratec OFFICEBRIDGE ONLINE User Manual download pdf (Page 108)

Trouble

Cannot connect to

“OfficeBridge Online”

The size of the characters is differ-

ent from the manual capture

screen.

The size of tables, space between

characters, and space between lines

are different from the manual cap-

ture screen.

Characters overlap, for example in

pull-down menu sections.

When login was attempted from the

[User list] screen, the “Access was

denied. Log in again.” message

screen was displayed. Also, the

browser’s security warning message

was displayed.

On the [OfficeBridge Offline]

screen, there is a section partially

not displayed or the “Last update”

time in the personal Inbox is not

displayed.

When an attempt was made to dis-

play a fax or scan preview image, it

was not displayed on the

“OfficeBridge Online” screen, but in

a separate window.

Cause

Is the address of “OfficeBridge

Online” that are you trying to con-

nect to correct?

Is there a mistake in the settings

for the proxy server or proxy server

exception address in the LAN set-

tings of the web browser you are

using.

Has the character size setting in

the web browser you are using been

changed?

The display states are different for

Internet Explorer and Netscape

Navigator.

The display state can also be differ-

ent or characters displayed

overlapped for some versions of the

same browser

With “OfficeBridge Online”, “cook-

ies” are used for managing the

connection between “OfficeBridge

Online” and the web browser.

Is your web browser set to prohibit

the use of cookies or to issue a

warning when one is used?

The “Last update” time is displayed

using JavaScript.

Are scripts or JavaScript disabled

in your web browser?

Also, with Netscape Navigator, if

JavaScript is disabled, some parts

are not displayed on the

“OfficeBridge Online” screen.

“OfficeBridge Online” displays pre-

view images using the computer’s

image viewer. In Netscape

Navigator, the standard setting is

for the image viewer to start in a

separate window. In Windows XP

too, the standard setting is for the

image viewer to start in a separate

window.

Solution

Check the address for “OfficeBridge

Online” and try connecting again.

Consult the network administrator

and make the correct settings.

Try adjusting the size with the

character size setting in the web

browser you are using.

Always use Internet Explorer 4.01

or later or Netscape Navigator 6.0

or later.

Either enable the use of cookies on

your web browser or set

“OfficeBridge Online” to permit the

use of “cookies”.

Either enable scripts and

JavaScript on your web browser or

enable scripts of JavaScript on

“OfficeBridge Online”.

If necessary, purchase, install, and

set a TIFF image viewer that can

display previews with your web

browser.

Trouble with screen operation

106

1 2 ... 103 104 105 106 107 108 109 110 111 112 113 114 115 116

Comments to this Manuals

No comments