Muratec OFFICEBRIDGE ONLINE User Manual download pdf (Page 109)

Trouble

When more than one web browser

was started, when “OfficeBridge

Online” was accessed, the “Log in

again” message was displayed.

When fax sending is started via the

OfficeBridge Online Fax driver, the

previously opened web browser’s

“OfficeBridge Online” screen dis-

plays the “Login again” message

was displayed.

When the [SET], [Add], [Sent], or

other such button was clicked in

order to display a separate box, the

“Access was denied. Log in again.”

message was displayed.

When the “OfficeBridge Online”

screen was switched with the web

browser’s [Back] button and the

display moved to a different user

screen, the “Access was denied. Log

in again.” message was displayed.

After the [Send] button was clicked

on the [Document send] Screen or

after the web browser’s [Refresh]

button was clicked, and the “Invalid

form data was sent.” message was

displayed.

When operating with the web

browser, when the screen changed,

“503 Service Unavailable” was dis-

played and operation stopped being

possible.

Cause

For some Windows and web

browser versions, if more than one

web browser is started, sometimes

cookies are not managed independ-

ently by the different web browsers

and management of the connection

with “OfficeBridge Online” may not

function normally.

Did you leave “OfficeBridge Online”

longer than a certain period of time

without accessing it with the Web

Browser screen displayed.

When the screen is moved with the

Web browser’s [Back] button, the

connection management informa-

tion is not sent to “OfficeBridge

Online”, so connection management

sometimes does not function nor-

mally.

Did you press the [Send] button

twice before the screen was

refreshed and completely displayed.

There is a possibility that the user

who made the operation was

deleted from another web browser.

Solution

When starting a new screen with

your web browser, set it to start

with “New process” or “Separate

processes”.

When you leave the screen dis-

played for a long time, always

“Logout” and return to the [User

list] screen.

“Access was denied. Log in again.”.

If this is displayed, log in again

from the [User list] screen.

When switching the user, click the

[Log Out] button on the

“OfficeBridge Online” screen and

log in again from the [User list]

screen.

Also, for screen refreshs due to

screen (box) moving/changing, use

the box name tab or [Refresh] but-

ton provided on the “OfficeBridge

Online” screen and do not use the

Web browser’s [Back], [Forward], or

[Refresh] buttons.

After pressing the [Send] button or

the like, do not click any button

until the refreshed screen or the

next screen is displayed completely.

Also, when updating the

“OfficeBridge Online” screen, do not

use the web browser's [Refresh]

button. Use the box name tab or

[Refresh] button provided on the

“OfficeBridge Online” screen.

Use the “OfficeBridge Online”

administrator setting screen to

check if that user has been deleted.

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