Muratec OB InfoMonitor errors
Phenomenon Device to check Check point Countermeasure
Users are not
being noti-
fied of new
document
arrivals.
PC Check if “Muratec OB Info-
Monitor” is running.
If “Muratec OB InfoMonitor” is not run-
ning, users will not be notified if a new
document arrives. Please start “Muratec
OB InfoMonitor”.
Check if the IP address is
entered correctly.
Make sure the IP address is the correct
OfficeBridge IP address in the “Office-
Bridge Settings” dialog box of “Muratec
OB InfoMonitor”.
Check if a correct user is
selected.
Register a user correctly in the “User
Settings” dialog box of “Muratec OB
InfoMonitor”.
Check if the notification
settings for newly arrived
documents are configured
correctly.
Set the notification type correctly in
the “Notification Settings” dialog box of
“Muratec OB InfoMonitor”.
Check if the popup display
is set to ON.
Right-click the task tray icon of “Muratec
OB InfoMonitor” and check if “View pop-
ups” is selected.
Check if the connection to
“Muratec OB InfoMoni-
tor” is not rejected in virus
scan software or security
software settings.
Set the port number (60000) of “Muratec
OB InfoMonitor” to the excluded range of
virus scan software or security software.
Check if the connection to
“Muratec OB InfoMonitor”
is not rejected in the firewall
settings.
Set the port number (60000) of “Muratec
OB InfoMonitor” to the excluded range of
firewall.
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